FAQ

Once your order has been shipped you will receive an email containing a tracking number. You can use it to track your order. Please also check your spam folder to be sure. 

The estimated delivery time is 1‒6 working days (weekdays with the exception of Saturdays, Sundays and legal Slovak holidays), depending on the recipient’s country of origin. In the case of an immediate transfer, the delivery period begins one day after receipt of the payment on our account. In all other cases, the delivery period begins one day after receipt of the order. Once your order has been shipped, you will be sent an email with a tracking number that you can use to track your order.

We ship within the European Union.

The shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs during the ordering process.

After the order has been placed, an order confirmation will be sent to the email address you provided. If you have not received a confirmation, check your spam folder if necessary. This email also contains your invoice. As soon as your order has been dispatched, you will receive a dispatch confirmation to the e-mail address you provided. This will provide you with a tracking number that you can use to track your shipment. Please also check your spam folder here to be on the safe side.

If you have returned the goods in accordance with our provisions, i.e. sent the cancellation form to us and affixed our return label to the package, after we have received the goods, your payment including delivery costs will be reimbursed within 14 days after receiving the declaration of cancellation. For this we normally use the payment method that you used for your original payment. 

If you decide to return your order (or parts of it), it is important that the goods are unopened and have not been used. You can find a withdrawal form here (Opens in a new tab or window). Please fill it in and send it to info@masterlin.com (Eventually opens a programm to send an email to the recipient) . Upon receipt, you will receive an email from us with a return label. Please note that we will only bear the costs of the return if this label is used.

After receiving the goods, you can return your order (or parts thereof) within 14 days. The date of the postmark must correspond to this deadline. It is not mandatory that the goods arrive within 14 days.

In China, the number five is the number of life, it is embodied by the five elements wood, fire, earth, metal and water. These, in turn, are assigned to the five phases of change, which in Chinese teaching serve to describe temporal processes, the seasons, but also the growth and development phases of humans. Particular attention is paid to harmony, calm and balance.

Meridians are channels in TCM in which the life energy Qi flows. Accordingly, there are twelve main channels. Each meridian is assigned to a functional circle (organ system). Meridians and the acupuncture points on them can be influenced by pressure (acupressure, massage), acupuncture, heat or gymnastic exercises and breathing exercises. These points can be activated with the Master Lin products. The Master Lin Gold Balm is particularly suitable for this. 

Qi is the all-fulfilling life energy. It is formless and invisible, but according to TCM it can always be felt and intuitively grasped. In our European understanding, Qi corresponds most closely to the terms primal force or life energy. Qi flows through the whole body via the meridians and also permeates our environment. As long as it can flow unhindered, the person is healthy and in physical and mental equilibrium. However, if the flow is congested or blocked, disease develops. 

One of the key concepts of TCM is the contrast between yin and yang, which is traced back to the observation that everything in nature is subject to dynamic change or the interplay of opposing elements.

This interplay is represented in the form of the circular monad. Yin, the female principle, is depicted as the dark half, Yang, the male principle, as the light half. Yin and Yang are symbolic of this universal process of a constantly changing reality. The day would not exist without the night, winter not without summer, calm not without activity and darkness not without light.

When looking at these polarities, it becomes apparent that although Yin and Yang represent opposites, these opposites need each other. All functions of our body have a yin and a yang part, an imbalance always causes discomfort. The aim is therefore harmony and balance between the two principles.

We obtain the fine gold from a reliable source in Germany, a gold leaf manufacturer (Eytzinger.de). This gold leaf producer in turn obtains the fine gold from Agosi (agosi.de), a general gold and silver refinery. No gold is mined here, but the fine metal is obtained from residual materials containing precious metals. The fine gold we use is therefore ethically harmless. 

The cultivation of palm oil is ecologically and socially problematic for a variety of reasons, which is why we use certified palm oil where available. Palm (kernel) oil has very characteristic product-relevant properties (e.g. melting point, flow behavior), so it cannot be replaced by alternatives. The vegetable oils produced in Central Europe are technically unsuitable for most applications. To get the same yield of, for example, soybean oil, one would need about seven times the agricultural area. This means, replacing palm oil would rather multiply the problem. 

We only use palm oil derivatives (no palm oil according to the NATRUE criteria), which – wherever possible and available – come from a certified sustainable supply chain and have at least MB (Mass Balance) quality according to the RSPO certification system. 

Natural substances are substances that are obtained directly from the plant (vegetable oils, herbal extracts, essential oils, …) or from mineral sources (e.g. salt). They result from physical processes or by using natural microorganisms or enzymes (e.g. fermentation). At NATRUE, a certain minimum content of natural substances is prescribed depending on the product category (product categories are e.g. emulsions W / O, surfactant-containing products such as shower baths, shampoos, etc.) 

Yes, we use glycerine in the Master Lin recipes. “Glycerine” will then appear in the list of ingredients. However, only glycerine of vegetable origin is used, the NATRUE seal requires this anyway. This glycerine is obtained naturally.

Ingredients of natural origin are obtained from natural ingredients through chemical modifications. For example, vegetable glycerine can be obtained through chemical processing of vegetable oils. NATRUE prescribes a maximum content of such near-natural materials depending son the product category. 

Gold is one of the oldest remedies known to man. Gold was already a universal remedy for Paracelsus, and in ancient times it was used to protect the skin from inflammation and to cool down swellings. Today we know that gold in minimal doses has a regulating influence on the human immune system. Gold has a high bioelectrolytic conductivity, through which substances valuable for the skin penetrate into the cell cover, where they can unfold their effect. According to TCM, gold stimulates the body’s energy channels and has a balancing effect. 

Perle contains 18 different proteins that are also found in the human body and also has a high natural calcium and amino acid content. It has an anti-inflammatory effect and can be used both acutely and on already damaged skin (after frequent sunbathing, healed acne, neurodermatitis, eczema). Pearl is important for cell regeneration, has a reconstructive effect and, according to TCM, repairs skin damage. In addition, it has the property of restoring the natural pH value of the skin and preventing age spots. 

Nature-identical raw materials are those that also exist in nature, but cannot be obtained from nature with appropriate technical effort or in sufficient quality or purity and are therefore reproduced in the laboratory. According to the NATRUE criteria, only certain minerals and preservatives in nature-identical form are permitted.